Support

PyWEED crashes on startup

The most common reason is a problem in the configuration file. This is located at ~/.pyweed/pyweed.ini. If you move or delete it, PyWEED will recreate a fresh version the next time it starts.

Install problems

Far and away the most common problem is library mismatches – some of the libraries that PyWEED uses (ObsPy and Qt most notably) bring in a wide mix of their own dependencies, resulting in a complex mix of library versions.

This can be addressed by specifying PyWEED’s direct dependencies in more granularity (eg. require matplotlib=3.1 rather than matplotlib=3) but this increases the likelihood that something will be entirely unavailable on some platform (or at some point in time; all the packages are moving targets)

matplotlib / basemap

ImportError: cannot import name ‘dedent’ from ‘matplotlib.cbook’

See #119 – in an existing environment running

conda install matplotlib=3.2

should install the correct package.

Contact

If you see a problem, please email data-help@earthscope.org or file a ticket.